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Customer Services

1.       Payment Methods

2.       Orders

3.       Delivery/Shipping Cost

4.       Guarantee and defects

5.       Legislation

6.       Consent

7.       Contact us

 

1)      Payment methods

 i)    PayPal

ii)    Credit/Debit Card

iii)    Cash on Delivery

 

2)     Orders

Order consists in purchasing one or several products/services from the internet site "onlinecava.com" by a customer. An order is contracted when the purchaser select the wished products, record the information of delivery and billing, choose a delivery and a payment method and pay the corresponding amount.

When the purchaser confirms his order by clicking on the button "confirm order", he fully accepts the GCS without reserve. A summary of the delivery will be sent to the e-mail address of the customer. This message is worth acceptance of the order and it validates the transaction.

"onlinecava.com" display on its web site products to be sold. Characteristics of them are shown. However information could be incomplete or could not meet the purchaser/user requirements. But this one can send a message through contact form to require additional information on products before proceeding to the purchase. The purchaser is responsible for the choice and the purchase of a product.

The saler is not responsible for damages due to a bad use or conservation of the products.

"onlinecava.com" can cancel orders from a customer with whom there would be a litigation on the payment of a former order or whom would be risky or fraudulent.

 

Transaction of orders - Policy of prices

The prices are indicated in EUR. They do not included carriage and shipping costs.  For shipping prices see "Shipping & price" The saler can constantly modify the prices. But he must sell products at the displayed prices during the order process.

"onlinecava.com" cannot be responsible for mistakes in the used conversion system, nor for any difference between the estimated total amount of the order and the amount of the invoice. The saler can instantaneously add all new taxes or rate increases.

 

Value-added tax (VAT)

All taxes paid by APZ Online Cava.

 

Confirmation of your order

After the order submission, you will receive email which will confirm your order (according to your indicated email address)

 

Cancellation of your order

At the moment cancellation of your order is not available online, call to tel. 7008 7010 and asks.

 

Modification your order

After the order submission no changes can be made online, call to 7008 7010 and ask. Order Progress Track at "onlinecava.com" gives you the ability of watching the progress of your order, via the "My Account" where you can be informed of the stage of your order.

 

 

3)    Delivery Shipping/Cost

Delivery deadline estimate Delivery can be made in Cyprus, within 1-3 working days.

Delivery deadline estimate Delivery can be made in WorldWide, within 7-15 working days

In exceptional cases and after you have been informed, the time of delivery can be extended.

 

Delivery Method

 ACS Air Courier Services (Cyprus) Ltd - Tel.: 77 777 227

 EMS DATA POST for International order

 

The delivery is made to the given address. The purchaser is responsible for giving all necessary information for the good routing of the parcel. He is responsible from the time the ordered products have been shipped. Delivery periods are given only as an indication and correspond to the average times of conveyor treatment for each country.

In case of articles that will be deliverable on different dates, the delivery period is based on the longest period. But the saler can split the deliveries. The treatment and forwarding fees are invoiced once.

 If the received products are damaged during the transport, the purchaser will have to indicate it on the delivery receipt of the conveyor, sign it and refuse the parcel. Then, as soon as the saler receive the parcel in his origin packing, he will return new products to the purchaser. The purchaser must announce the delivery issue at least in the two wrought days after the delivery.

If ever the received product don't correspond to the ordered one, or if a product is missing, the purchaser will have to indicate it on the delivery receipt and declare it to the saler at the latest two wrought days after the delivery.

"onlinecava.com" can't be responsible for cases of absolute necessity (strikes, floods, fire, etc (nonexhaustive list).

If a parcel is not asked for and returned to "onlinecava.com" the customer could receive his parcel again by paying again conditioning and carriage costs.

 

4)      Guarantee and defects

They are guaranteed against any defect, for 2 days period as from the delivery date. In this case, the saler will have to replace the product found defective by his services.

Products from "onlinecava.com" must be preserved safe from moisture, from high temperature or intense luminosity. The guarantee will not work if they have not been stored under these conditions.

 

5)      Legislation

The contract to carry out takes place under the legislation of the Republic of Cyprus and EU laws.

 

6)      Consent

"onlinecava.com" respects the online privacy of all online visitors. By using the Web site, you consent to the collection and use of this information by "onlinecava.com" in a manner consistent with the guidelines stated in this policy.

 

7)      Contact Us

We use e-mail links on this page to allow you to contact us directly with any questions or comments you may have and try to reply promptly. We use this information to respond to your questions and may record your comments to improve our customer service. If you have any questions about the "onlinecava.com", please contact us through contact form. Additionally you can telephone on 7008 7010 to contact our sales representative.

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